Privacy Policy
Cenovate (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
Information we collect
We may collect and process the following information:
Personal details such as your name, date of birth, address, phone number, and email address.
Medical information relevant to your treatment, including health history and clinical notes.
Payment and billing information when you purchase services.
Information provided through forms on our website or by contacting us.
How we use your information
We use your personal data to:
Provide physiotherapy, occupational health, and rehabilitation services.
Communicate with you about appointments, treatment, and care plans.
Process payments and manage accounts.
Meet legal, regulatory, and clinical record-keeping obligations.
Improve our website and services.
Sharing your information
We do not sell or rent your data.
We may share information with:
Clinicians involved in your care.
Service providers who support our operations (e.g., booking systems, payment processors).
Regulatory bodies if required by law.
How we store your information
Your data is stored securely in accordance with UK GDPR. Clinical records are retained for the period required by law and professional guidelines.
Your rights
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data where appropriate.
Withdraw consent where we rely on it for processing.
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us
Helping you move better, recover faster, and live pain-free
1
Initial Assessment
We take time to understand your symptoms, lifestyle and goals.
2
Plan & Diagnosis
We explain what’s going on and build a personalised plan to get you moving again.
3
Hands-On Treatment
From massage to rehab, we use the right tools for your recovery.
4
Ongoing Support
We guide you with advice, exercises and reviews to keep you on track.
"Had my physio with Zen. Very very educated and well experienced. Understanding as he knows what it’s like to have back pain, which was my reason for visiting. Spent some weeks there, found the root of the problem and gave me some great specific exercises as a daily routine for road to recovery. Genuinely wants you fit and well in fastest time. Thank you Zen. Will definitely be coming back here for any future injuries."
"Brilliant advice and knowledge from Zen to treat my injury over the series of sessions I had with him. Always professional. Val is brilliant in accommodating appointment changes and always cheery. I would definitely recommend."
"Ailish completely fixed my shoulder. After spending hundreds of £'s and a numerous hours with a chiropractor making no progress at all, a handful of sessions with Ailish and a simple tailored training plan to incorporate into my usual training, I now have zero pain or discomfort at all, and full range of motion. Thank you Ailish and City Rehab! "
"I went to see Zen after a car accident, and was brilliant, explained everything to me, done physio & Gabe me simple exercises I can do during the day. I would highly recommend Zen."
"I had a minor injury on my lower back and Connor was my physio. He is educated and experienced and helped me massively with my back pain. I am now back to the gym lifting weights with no back pain"
"I booked sessions after lacklustre post-surgery physio from the hospital and had serious doubts about the level of activity I could return to. David was very thorough and considered in putting together the right plan to help me achieve my goals and was always confident that I would get there. He worked on not just the goal of returning to sport, but also correcting things that had probably contributed to the injury in the first place. I am now moving in a much better way and have returned to the same level of activity as before the injury."
"Great communication in booking the appointment from the outset. The appointment itself was thorough and really aided the specific problems I had; based on the cause and potential for future relapses. Not only the treatment on the day but the follow up advice was brilliant. Couldnt recommend more."
"I literally crawled through the door in agony. After just 1 session I started to feel a bit better. After I completed my 10 sessions I was cured and have not relapsed. David is brilliant and I would recommend to anybody. And Jan the receptionist always provides a wonderful welcome. All in all the best place you could go to if you're suffering.
"Connor is brilliant - best physio I have ever seen. Switched on, passionate and explains everything clearly which I appreciate. Highly recommended."
"Very professional but easy to speak with. Connor explained everything in detail and cleary and the assessment was very thorough. I felt comfortable and looked after. Thank you "
"Had my physio with Zen. Very very educated and well experienced. Understanding as he knows what it’s like to have back pain, which was my reason for visiting. Spent some weeks there, found the root of the problem and gave me some great specific exercises as a daily routine for road to recovery. Genuinely wants you fit and well in fastest time. Thank you Zen. Will definitely be coming back here for any future injuries."
"Brilliant advice and knowledge from Zen to treat my injury over the series of sessions I had with him. Always professional. Val is brilliant in accommodating appointment changes and always cheery. I would definitely recommend."
"Ailish completely fixed my shoulder. After spending hundreds of £'s and a numerous hours with a chiropractor making no progress at all, a handful of sessions with Ailish and a simple tailored training plan to incorporate into my usual training, I now have zero pain or discomfort at all, and full range of motion. Thank you Ailish and City Rehab! "
"I went to see Zen after a car accident, and was brilliant, explained everything to me, done physio & Gabe me simple exercises I can do during the day. I would highly recommend Zen."
"I had a minor injury on my lower back and Connor was my physio. He is educated and experienced and helped me massively with my back pain. I am now back to the gym lifting weights with no back pain"
"I booked sessions after lacklustre post-surgery physio from the hospital and had serious doubts about the level of activity I could return to. David was very thorough and considered in putting together the right plan to help me achieve my goals and was always confident that I would get there. He worked on not just the goal of returning to sport, but also correcting things that had probably contributed to the injury in the first place. I am now moving in a much better way and have returned to the same level of activity as before the injury."
"Great communication in booking the appointment from the outset. The appointment itself was thorough and really aided the specific problems I had; based on the cause and potential for future relapses. Not only the treatment on the day but the follow up advice was brilliant. Couldnt recommend more."
"I literally crawled through the door in agony. After just 1 session I started to feel a bit better. After I completed my 10 sessions I was cured and have not relapsed. David is brilliant and I would recommend to anybody. And Jan the receptionist always provides a wonderful welcome. All in all the best place you could go to if you're suffering.
"Connor is brilliant - best physio I have ever seen. Switched on, passionate and explains everything clearly which I appreciate. Highly recommended."
"Very professional but easy to speak with. Connor explained everything in detail and cleary and the assessment was very thorough. I felt comfortable and looked after. Thank you "
Take your first step towards recovery
If you’re ready to move with less pain, recover stronger, and feel confident in your body again, book your first session with Cenovate today.